420 Pot Bongs

Frequently Asked Questions

4406 SE Graham Dr.Unit #3
Stuart, Florida 34997
Phone number:
772-224-8118
Email:
mtatem@gmail.com

 

Where do my product orders ship from?
All of our 420 Pot Bong products are shipped from right here in the USA and Canada. This means that your order will arrive typically with in 3-5 business days of you ordering it. Most other companies take weeks for your new water bong or dab rig to arrive. We find this to be just plain ridiculous and only ship our products from the USA and Canada. If you have a broken rig or bong who wants to wait weeks to get a replacement piece.

If you are in another country outside the United States and Canada orders generally take about 10 days depending on customs and your countries distance from our locations.
What is your product returns policy?
Returns are accepted only for manufacturer defects. If a package has a missing, damaged, or incorrect product we will arrange a refund/replacement for you. We will not take back any products that have been opened or used. This pretty much goes with out saying you use it you own it. We want our customers to be satisfied with their order and will try to go above and beyond to make sure you are happy with your purchase from 420 Pot Bongs.
Who handles the delivery for 420 Pot Bongs?
We use UPS,USPS and Fedex for local Unite States and Canada based orders. For overseas orders we use DHL and Fedex based shipping for our international 420 Pot Bong customers.
I forgot to use my discount code, can you issue a refund?
If you are lucky enough to have obtained a discount code but weren't able to use it at checkout please contact us at 420potbongs@gmail.com for a store credit.
Is what I see on the website what I actually get?
All of our photos are taken of actual products from inventory. If a manufactures changes a product enough that it’s very different from the previous ones, we will add new photos and edit the product listing.
Do you currently offer any Coupon Deals?
Yes, New users get 10% off their first orders by using coupon code: 420 on their first order. We suggest buying a few items so that your deal is put to good use.
How do I use a discount code on my order?
If you have a Discount Code that you would like to apply when placing your order, please follow these steps. When you get to the check out page you will see a field to enter your discount code. Enter the code and on the next page you will see it will be applied to your order.
Can I track the status of my order online?
Yes we offer tracking on all orders place at 420 pot bongs. Once your order has been shipped a tracking # will be sent to the customer in an email so they can track the status and location of their orders.
Can I call support about questions on using my product?
Our 420 Pot Bongs support team is here to answer all of your smoking related questions. Feel free to call us and we can recommend a video tutorial to watch so you are clear on how to use your products.
What if I want an item that’s out of stock?
Please go to the product listing for the item you wish to purchase. Add the item to your product "Product Wishlist". This will ensure you get an email notification as soon as the product is back in stock.
Can I place an order over the phone with 420 Pot Bongs?
Yes of course you can place and order over the phone. Call us at 772-224-8118 and we will manually process your credit card and add a special details to your order.
Will you ship products internationally?
Yes. We do ship internationally for most of our products. Please check your products to ensure we offer that for your particular items.
Do You Offer Wholesale Volume Discounts?
Yes, If you are a headshop looking to make bulk purchases feel free to call us directly to discuss what is needed to qualify and what our pricing and terms are for placing bulk purchases.
What payment methods can I use and what about security?
You can choose from the following payment methods:
Visa Credit Cards
MasterCard Credit Cards
American Express
Discover Credit Cards
JCB Credit Cards
Apple Pay
Paypal
420 Pot Bongs Secure Shopping Guarantee
We understand your concerns about the security of your personal and credit card information on the Web, which is why we use SSL protection and encrypted data storage of your personal and order info. We use Shopify secure merchant payments and Paypal for secure online order purchasing on our store.